Orders & Refund Guidelines
Placing Service Orders
Thank you for choosing Plumb Peak Solutions. When you book a plumbing service, we begin scheduling immediately. Payments are accepted via PayPal, Venmo, Amazon Pay, Apple Pay, credit/debit card, or cash. Once confirmed, we send you an appointment email with full details.
Order Changes & Cancellations
You can cancel or change your appointment within 24 hours with no charge. After this, changes may incur a fee depending on technician scheduling. For changes, please email or call us with your order number.
Refunds & Service Guarantee
Early Cancellation: Cancel within 24 hours to receive a full refund via your original payment method.
Warranty Repairs: We provide a 1‑year warranty. If issues occur due to our work, we’ll fix it at no charge.
Unsatisfactory Work: Notify us within 7 days. After review, we may offer a refund or redo the service. Refunds are processed using the payment method used at booking.
Refund Timing
Refunds are sent back to your original payment method:
- PayPal/Venmo: Instant to 2 business days
- Amazon Pay: 3–5 business days
- Apple Pay: 1–3 business days
- Credit/Debit Card: 3–7 business days
- Cash: Refunded by check or service credit
Scheduling & Service Windows
Most services are scheduled within 3–7 business days depending on your area. Expedited service may be available—call us for availability.
Contact Support
Need help with an order or refund?
Phone: (800) 672-8604
Email: contact@plumbpeaksolutions.com
Disclaimer: Plumb Peak Solutions is not affiliated with Amazon, Apple, PayPal, or any payment provider mentioned. All brand names are trademarks of their respective owners.